info@aris-clinic.com tel 651-259-9750fax 651-259-9790

COVID-19 Q&A

Services Continue Using Telehealth

How Aris Clinic is Continuing Care

 

Are Aris Clinic sites open for individual appointments and Intensive Outpatient Program (IOP) programming?

Beginning Monday, March 16, our physical clinics closed, except to staff. However, we are continuing to provide care – individual appointments, family sessions, (IOP) programming and medication management – using telehealth services. Until further notice, no appointments will occur in person.

 

What is telehealth?

It’s the practice of caring for patients remotely using video-conferencing tools. We are using the ZOOM platform, which is fully compliant with the HIPPA Privacy Rule. Your care provider will give you instructions for online access.

 

How does video conferencing work for family or group therapy?

Each participant in the session joins from his/her/their own device and participates in a voice and video conference. If they prefer, families can connect together from one device. Please join from a private area free of distractions.

 

Can I skip video conferencing and just have a regular phone call with my provider?

No. For a telehealth encounter to be valid, voice and video components are required.

 

How do I contact my therapist or other care provider?

Please call the main line at 651-259-9750 and be transferred to your care provider, or dial the provider’s number directly. All Aris Clinic providers have the ability to receive work calls remotely.

 

Can I keep my current Aris Clinic care provider? What if he/she/they gets sick?

Yes, you can keep your current care provider. If that person becomes (severely) ill, a back-up provider will help you.

 

Do you anticipate any barriers to getting prescriptions filled?

Not at this time.

 

Will you still provide education services?

Northeast Metro Intermediary School District 916 is planning to provide distance learning. We anticipate that will begin Monday, March 30. The most current information from District 916 can be found here: 916schools.org/news/monitor-corona-virus-covid-19.

 

If a patient drops out of the IOP or cancels other services, how will insurance work?

Please direct any insurance questions to your insurance company. Given the extraordinary circumstances, we anticipate unique solutions.

 

If a patient temporarily drops out of the IOP, can that patient rejoin without reassessment?

We will reassess if more than 30 days have passed. Group admission has been, and will continue to be, based on availability and clinical approval for the IOP level of care.

 

Are new referrals being accepted, and if so, how?

We continue to accept referrals. You can find the necessary paperwork on our website under Therapeutic Programs / Get Started. After completing, submit the documents electronically or by U.S. mail. We’ll schedule a telehealth follow-up meeting shortly thereafter.

 

Will your main phone line (651) 259-9750 be answered in person?

Yes. We are doing our best to answer calls between 8 a.m. and 4:30 p.m., Monday through Friday.

 

Are you responding to the “Contact Us” form on your website?

Yes. Although, we may need a little extra time.

 

When will you reopen?

That will be determined by the Centers for Disease Control and the Minnesota Department of Health.

 

We wish all of you wellness and peace as we brave COVID-19 together.