info@aris-clinic.com tel 651-259-9750fax 651-259-9790

COVID-19 Q&A

How Aris Clinic is Continuing Care

 

Are new referrals being accepted, and if so, how?

We continue to accept referrals. You can find the necessary paperwork on our website under Forms/Admissions. After completing the appropriate form, submit the documents electronically or by U.S. mail. We’ll schedule a follow-up meeting shortly thereafter.

 

Are Aris Clinic sites open for individual appointments and Intensive Outpatient Program (IOP) programming?

Beginning Monday, June 8, our IOP will return to in-person programming. We have thoughtfully designed a safe, nature-based therapeutic program that prevents the spread of COVID-19, while still providing a supportive environment for mental health healing.

We are continuing to provide care – individual appointments, family sessions and medication management – using both in-person and telehealth services.

 

What precautions and safety measures are you taking for in-person services?

We will closely follow safety and hygiene protocols outlined by the Minnesota Department of Health (MDH) and adjust our approach as needed per their guidance. We will conduct health screenings upon arrival for patients and staff. Masks should be worn indoors by anyone age 13 or older. Small group sizes and social distancing will be maintained. Increased cleaning and hygiene protocols as defined by MDH will be followed.

 

What is telehealth?

It’s the practice of caring for patients remotely using video-conferencing tools. We are using the ZOOM platform, which is fully compliant with the HIPPA Privacy Rule. Your care provider will give you instructions for online access.

 

How does video conferencing work for family or group therapy?

Each participant in the session joins from his/her/their own device and participates in a voice and video conference. If they prefer, families can connect together from one device. Please join from a private area free of distractions.

 

Can I skip video conferencing and just have a regular phone call with my provider?

No. For a telehealth encounter to be valid, voice and video components are required.

 

How do I contact my therapist or other care provider?

Please call the main line at 651-259-9750 and be transferred to your care provider, or dial the provider’s number directly. All Aris Clinic providers have the ability to receive work calls remotely.

 

Can I keep my current Aris Clinic care provider? What if he/she/they gets sick?

Yes, you can keep your current care provider. If that person becomes (severely) ill, a back-up provider will help you.

 

Do you anticipate any barriers to getting prescriptions filled?

Not at this time.

 

Will you still provide education services?

Yes. Northeast Metro Intermediary School District 916 distance learning services as a part of our IOP program began on Monday, March 30. The most current information from District 916 can be found here: 916schools.org/news/monitor-corona-virus-covid-19.

 

If a patient drops out of the IOP or cancels other services, how will insurance work?

Please direct any insurance questions to your insurance company. Given the extraordinary circumstances, we anticipate unique solutions.

 

If a patient temporarily drops out of the IOP, can that patient rejoin without reassessment?

We will reassess if more than 30 days have passed. Group admission has been, and will continue to be, based on availability and clinical approval for the IOP level of care.

 

Will your main phone line (651) 259-9750 be answered in person?

Yes. We are doing our best to answer calls between 8 a.m. and 4:30 p.m., Monday through Friday.

 

Are you responding to the “Contact Us” form on your website?

Yes. Although, we may need a little extra time.

 

 

We wish all of you wellness and peace as we brave COVID-19 together.